Refund Policy

Last updated: 23 October 2026

Journal Fairy is sold by Mohamad Nur Adli, Multivision Tower, 6th Floor, Jl. Kuningan Mulia No. 9B, Kuningan, South Jakarta 12980, Indonesia, through Lemon Squeezy as merchant of record.

You can try Journal Fairy free for 7 days, with 5 minutes of recording and no card, before you subscribe, so you know it works for you.

Your first payment. If you are not happy, write to support@journalfairy.com within 14 days of your first payment, from the email address you subscribed with (or include your order number). This applies to Weekly, Monthly and Yearly alike. We refund the full amount, no questions asked.

Renewals. Renewal payments are not refunded. You can cancel at any time in the app under Settings → Account → Manage subscription; cancelling stops the next charge, and Journal Fairy keeps working until the end of the period you have already paid for.

Extra hours. A "10 more hours" purchase can be refunded within 14 days if none of its hours have been used. Your extra hours count as used once your recording that month goes past your plan's included 10 hours. Once used, extra hours are not refunded.

How refunds are paid. Refunds are issued by Lemon Squeezy, our payment provider, to the original payment method, usually within 5–10 business days.

After a refund. When a subscription payment is refunded, the subscription ends straight away: turning recordings into text, tidying, "Ask your journal" and weekly reflections stop. Your entries stay on your Mac and can still be read, searched, exported and synced, and new recordings are still saved.

If we suspend or end your account for a reason other than a breach of our Terms, we refund the unused part of any prepaid period.

If the law in your country gives you more rights, those rights apply.